Refund policy

Customers may cancel the order within 48 hrs. without incurring any charges. 

Our memorials are carefully packaged and shipped to ensure a safe delivery to your destination, however the possibility exists that damage can happen during transit. If it does, kindly note the damages on the bill of lading immediately and email us a copy of the bill of lading, with pertinent photos, to permit the filing of a proper claim in a timely manner. After you've accepted the memorial, protect it from further damage by keeping it in a safe place. We need to know the exact damage to the memorial. Take a photo when you uncrate it and note the damage on the bill of lading and email the photo to us.

If the damage is not discovered at the time of delivery and is found while unpacking the memorial, notify us immediately. Email us a copy of the bill of lading with the damages noted on it. We will arrange for an inspection from the shipping company. It is important to inspect the memorial immediately. All merchandise should be retained in the original shipping container in the same condition when damage was discovered—until an inspection can be done.

Moneyback Guarantee - If you are not satisfied with the quality or engraving of the monument upon delivery and after inspection, you can ship it back to the following address for a complete refund, including return shipping. An email stating the reason for the return along with a photo of the monument showing any defects or discrepancies from the original order are required prior to shipment and will be reviewed prior to a refund being issued. The shipping Bill of Lading with return shipping costs are also required. Prairie Flat Memorials will not be help responsible for damage that occurs from customer or third party handling after the monument has been received.

Edmonton Granite Memorials
13623 149 St
Edmonton, Ab
T5L-2T3

If you have a shipment-related question, please contact us at customerservice@prairieflatmemorials.ca